Wine Express: Wine Pairings Made Easy

Wine Express aims to make wine pairings and selection easy and available to the masses. Its free Concierge Service is available via their online chat and helps with selection of wine that ships directly to your door (state restrictions apply).

Based on customer reviews, WineExpress.com has received mixed feedback. Here’s a summary of what people are saying:

Positive Feedback:

  • Concierge Service: Some customers praised the concierge service, mentioning that representatives like Kim were very helpful and responsive.
  • Order Accuracy: A few customers had positive experiences with their orders being accurate and delivered on time.
  • Product Quality: Some reviewers appreciated the quality of the wines and the competitive pricing.

Negative Feedback:

  • Customer Service Issues: Many customers reported poor customer service, with long wait times for support and unresponsiveness to emails and calls.
  • Shipping Problems: There were numerous complaints about shipping issues, especially in hot climates where wines arrived spoiled due to lack of proper cooling measures.
  • Order Delays: Several customers experienced significant delays in receiving their orders, with some never receiving their wines at all.

Overall Rating:

  • Trustpilot: WineExpress.com has an average rating of 2.8 stars out of 5, with a significant portion of 1-star reviews.
  • Sitejabber: The site has a rating of 1.8 stars out of 5 from 21 reviews.

It seems like while there are some positive experiences, there are also quite a few issues that customers have faced. If you decide to order from WineExpress.com, it might be a good idea to keep these points in mind and perhaps consider alternative options as well.

Check Out Wine Express’ Concierge Service

Professional sommelier for expert wine selection available via phone, email and online chat. This service along with the extensive selection makes Wine Express worth checking out.

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